PRIVACY POLICY

Kendra Nix – Fractional Chief of Staff & AI Operations Architect

Effective Date: January 10, 2026

Last Updated: January 10, 2026

This Privacy Policy describes how Kendra Nix (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website (kendranix.com), use our services, or interact with our content and lead magnets.

1. INFORMATION WE COLLECT

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Subscribe to our email list or newsletter (“The 15-Hour Work Week”)
• Download lead magnets (15-Hour Work Week Audit, Mom Math Calculator)
• Purchase digital products or services
• Schedule consultations or strategy sessions
• Communicate with us via email, contact forms, or messaging platforms (Voxer, Slack)
• Engage with our content on social media (LinkedIn, Facebook, Instagram, YouTube)

This information may include:

• Name and business name
• Email address
• Phone number
• Business information (revenue, industry, operational challenges)
• Payment information (processed securely through third-party processors)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website or use our interactive tools, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website
• Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Deliver purchased products and services
• Send lead magnets and requested resources
• Communicate with you about your account, purchases, or inquiries
• Send newsletters, educational content, and promotional materials (you may opt out at any time)
• Improve our website, products, and services
• Analyze usage patterns and optimize user experience
• Process payments and prevent fraud
• Comply with legal obligations
• Send relevant offers and recommendations based on your interests

3. THIRD-PARTY SERVICES

We use trusted third-party services to operate our business:

• Go High Level: CRM, email marketing, automation, and scheduling
• Wave: Accounting and invoicing
• Payment processors: Stripe, PayPal, or similar (we do not store payment card information)
• Cloud storage and hosting services
• Analytics tools (Google Analytics or similar)
• Social media platforms (LinkedIn, Facebook, Instagram, YouTube)
• Communication tools (Voxer, Slack, Zoom)

These third parties have their own privacy policies and data handling practices. We only share information necessary for them to provide their services.

4. EMAIL COMMUNICATIONS

When you subscribe to our email list, we will send you:

• Educational content and business tips
• Product announcements and promotional offers
• Lead magnets and free resources you’ve requested
• Updates about our services

You may unsubscribe at any time using the link in every email. Unsubscribing from marketing emails will not affect transactional emails (purchase confirmations, service-related updates).

5. COOKIES AND TRACKING

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and user behavior
• Personalize your experience
• Track the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure. We cannot guarantee absolute security.

7. DATA RETENTION

We retain your information for as long as necessary to:

• Provide services you’ve purchased
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

If you request deletion of your data, we will delete or anonymize it unless legally required to retain it.

8. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent for data processing (where consent is the legal basis)

To exercise these rights, contact us at the information provided below.

9. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.

10. CALIFORNIA RESIDENTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

11. EUROPEAN RESIDENTS (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access and portability
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

12. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by updating the “Last Updated” date and, where appropriate, sending an email notification.

14. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Kendra Nix

Email: hello@kendranix.com

Website: kendranix.com

This Privacy Policy was last updated on January 10, 2026.

AFFILIATE DISCLOSURE POLICY

Kendra Nix – Fractional Chief of Staff & AI Operations Architect

Effective Date: January 10, 2026

Last Updated: January 10, 2026

This Affiliate Disclosure Policy explains how Kendra Nix (“I,” “me,” or “my”) may earn commissions when recommending products, services, or tools. This disclosure is provided in compliance with the Federal Trade Commission’s guidelines on endorsements and testimonials.

1. TRANSPARENCY STATEMENT

I believe in full transparency with my audience. Some of the links on my website, in my content, emails, social media posts, or other materials may be affiliate links. This means I may earn a commission if you click through and make a purchase, at no additional cost to you.

My goal is to only recommend products, services, and tools I genuinely believe will benefit you and your business. The presence of an affiliate relationship does not influence my recommendations or the integrity of my content.

2. WHAT ARE AFFILIATE LINKS?

An affiliate link is a unique URL that contains my affiliate ID or username. When you click on an affiliate link and make a purchase, the company pays me a commission. This commission comes at no extra cost to you—you pay the same price whether you use my affiliate link or go directly to the company’s website.

3. WHERE YOU MIGHT FIND AFFILIATE LINKS

I may include affiliate links in:

• Blog posts and articles on kendranix.com
• YouTube video descriptions
• Social media posts (LinkedIn, Facebook, Instagram)
• Email newsletters and sequences
• Lead magnets and free resources
• Course materials and training content
• Resource pages and tool recommendations
• Podcast episodes or guest appearances

4. TYPES OF PRODUCTS I MAY PROMOTE

I may earn affiliate commissions from recommending:

4.1 Software and Technology Tools

• CRM and automation platforms (e.g., Go High Level, HubSpot)
• AI tools and platforms (e.g., Claude API, ChatGPT)
• Project management software (e.g., Notion, ClickUp, Asana)
• Email marketing platforms (e.g., ConvertKit, ActiveCampaign)
• Design and content creation tools (e.g., Canva, Descript)
• Hosting and website platforms
• Productivity and operations software

4.2 Educational Products

• Online courses and training programs
• Business coaching programs
• Books and ebooks
• Workshops and masterclasses
• Membership sites and communities

4.3 Business Services

• Web hosting and domain services
• Payment processing platforms
• Legal and contract services
• Accounting and bookkeeping software
• Professional services and consultants

5. MY RECOMMENDATION STANDARDS

5.1 What I Recommend

I only recommend products, services, and tools that:

• I have personally used or thoroughly researched
• I genuinely believe will benefit my audience
• Align with my values of efficiency, systems, and strategic operations
• Provide real value relative to their cost
• Come from reputable companies with good customer support

5.2 Products I Use Myself

In many cases, the products I recommend are tools I actively use in my own business. Examples include:

• Go High Level (my CRM and automation platform)
• Claude by Anthropic (my primary AI assistant)
• Canva Pro (for design and content creation)
• Descript (for video editing)

However, I may also recommend products I have researched but don’t personally use if I believe they’re a better fit for your specific needs or situation.

5.3 Editorial Independence

My recommendations are based on my professional opinion and experience. I maintain complete editorial independence. No company can pay me to recommend their product—I only promote products through legitimate affiliate programs where I earn a commission if you choose to purchase.

6. HOW AFFILIATE COMMISSIONS WORK

6.1 Commission Structures

Different companies have different commission structures:

• One-time commission: I earn a percentage of your purchase
• Recurring commission: I earn a small percentage monthly while you remain a subscriber
• Tiered commission: Commission rate may increase based on volume

6.2 Your Cost

Using my affiliate link does NOT increase the price you pay. In fact, in some cases, I may be able to negotiate exclusive discounts or bonuses for my audience.

7. DISCLOSURES IN CONTENT

I will clearly disclose affiliate relationships using language such as:

7.1 Written Content

• “This post contains affiliate links, which means I may earn a commission if you purchase.”
• “I’m an affiliate for [Product], which means I earn a commission at no cost to you.”
• “As an [Product] affiliate, I earn from qualifying purchases.”
• “*Affiliate link – I may earn a commission”

7.2 Video Content

• Verbal disclosure at the beginning of the video
• Written disclosure in the video description
• On-screen text when showing affiliate links

7.3 Social Media

• #ad, #affiliate, or #sponsored hashtags when required
• Clear disclosure in the caption or first comment
• Prominent placement so it’s not missed

8. NON-AFFILIATE RECOMMENDATIONS

Not all of my recommendations include affiliate links. I frequently recommend:

• Free tools and resources with no affiliate program
• Products I love but choose not to promote as an affiliate
• General strategies and approaches that don’t involve specific products

The absence of an affiliate link does not mean I recommend a product more or less—it simply means no affiliate program exists or I’ve chosen not to participate.

9. YOUR TRUST MATTERS

My business is built on trust and credibility. I take that seriously. Here’s what you can expect from me:

9.1 Honest Reviews

• I will share both pros and cons of products I recommend
• I won’t oversell or make exaggerated claims
• I’ll tell you if a product isn’t right for everyone
• I’ll update recommendations if my opinion changes

9.2 No Pressure Tactics

• I won’t use false scarcity or urgency
• I won’t make you feel bad for not purchasing
• I won’t hide affiliate relationships
• I won’t recommend products solely to earn commissions

9.3 Alternative Options

When appropriate, I will mention alternative products, including non-affiliate options, if they might be a better fit for your needs or budget.

10. SPECIFIC AFFILIATE RELATIONSHIPS

While I may participate in various affiliate programs, here are some of the primary ones:

Software & Tools:

• Go High Level (CRM and automation platform)
• Various AI and automation tools
• Design and content creation platforms
• Project management software

Education & Training:

• Business courses and programs I’ve personally taken
• Masterclasses and workshops relevant to operations
• Books and resources for entrepreneurs

This list is not exhaustive and may change over time as I discover new tools or end affiliate relationships.

11. WHEN I DECLINE AFFILIATE RELATIONSHIPS

I regularly decline affiliate opportunities for products that:

• I haven’t personally vetted or researched thoroughly
• Don’t align with my values or business philosophy
• I believe are overpriced or don’t deliver value
• Have poor customer support or unethical business practices
• Would create a conflict of interest with my existing recommendations
• Don’t serve my audience’s best interests

12. SPONSORED CONTENT VS. AFFILIATE LINKS

12.1 Affiliate Links

With affiliate links, I recommend products I genuinely believe in, and I earn a commission only if you purchase. The company does not pay me upfront or control my content.

12.2 Sponsored Content

Occasionally, I may create sponsored content where a company pays me directly to feature their product. This is different from affiliate marketing. Any sponsored content will be clearly labeled as “Sponsored,” “Paid Partnership,” or “Ad” in accordance with FTC guidelines.

13. FREE PRODUCTS AND REVIEW COPIES

Sometimes companies provide me with free access to their products for review purposes. When this occurs:

• I will disclose that I received the product for free
• My review will remain honest and unbiased
• Receiving a free product does not guarantee a positive review
• I reserve the right to decline reviewing products I don’t believe in

14. EARNINGS DISCLAIMER

While I may earn commissions from affiliate links, these commissions represent a small portion of my overall business revenue. My primary income comes from:

• Fractional Chief of Staff retainer services
• Done-for-you VIP intensives
• Operations audits and strategic services
• My own digital products and courses

This ensures my recommendations are driven by your success, not commission potential.

15. YOUR RESULTS DISCLAIMER

Important: While I genuinely believe the products I recommend can help your business, I cannot guarantee your results. Your success with any product depends on many factors including:

• Your specific business model and circumstances
• Your level of implementation and effort
• Your existing skills and resources
• Market conditions and timing
• Factors beyond anyone’s control

Any earnings, revenue, or results mentioned in my content represent my experience or specific case studies and should not be considered typical or guaranteed.

16. QUESTIONS ABOUT AFFILIATE LINKS

If you’re ever unsure whether a link is an affiliate link, feel free to ask me. I’m happy to provide non-affiliate alternatives or direct links to companies if you prefer.

17. UPDATES TO THIS POLICY

This Affiliate Disclosure Policy may be updated as I join new affiliate programs or as regulations change. The “Last Updated” date at the top reflects the most recent changes.

18. FTC COMPLIANCE

This disclosure is provided in compliance with the Federal Trade Commission’s 16 CFR Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

19. INTERNATIONAL DISCLOSURE

If you are located outside the United States, your country may have similar disclosure requirements. This policy is intended to comply with applicable consumer protection laws globally.

20. CONTACT ME

If you have questions about my affiliate relationships or this disclosure:

Kendra Nix

Email: [Your Business Email]

Website: kendranix.com

Thank you for your trust and for supporting my business when you use my affiliate links. Your success is my priority, and I take my recommendations seriously.

TERMS AND CONDITIONS

Kendra Nix – Fractional Chief of Staff & AI Operations Architect

Effective Date: January 10, 2026

Last Updated: January 10, 2026

These Terms and Conditions (“Terms”) govern your use of services, products, and resources provided by Kendra Nix (“we,” “us,” or “our”). By purchasing, accessing, or using our services, you agree to these Terms.

1. ACCEPTANCE OF TERMS

By accessing our website (kendranix.com), purchasing products, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. SERVICES AND PRODUCTS

2.1 Service Offerings

We offer the following tiers of services:

• Free Lead Magnets: 15-Hour Work Week Audit, Mom Math Calculator
• Digital Products: Ebooks and courses ($27-$497)
• Strategic Services: Operations Audit + 90-Day Roadmap ($1,500)
• Done-For-You Services: Backend Buildout VIP Intensive ($6,000-$8,000)
• Retainer Services: Fractional Chief of Staff ($3,000-$5,000/month)
• Hybrid Services: Build + Train Intensive ($8,000-$10,000)

2.2 Scope of Services

Services are provided as described in your service agreement or purchase confirmation. We reserve the right to modify service offerings, pricing, and deliverables with notice to active clients.

3. PAYMENT TERMS

3.1 Payment Processing

All payments are processed through secure third-party payment processors (Stripe, PayPal, or similar). By providing payment information, you authorize us to charge the applicable fees.

3.2 Pricing

Prices are listed in USD and subject to change. Current clients will be honored at the rate agreed upon at the time of purchase or contract signing.

3.3 Payment Schedule

• Digital Products: Full payment at time of purchase
• One-Time Services: 50% deposit required to schedule; balance due before final delivery
• VIP Intensives: 50% deposit to secure dates; 50% due at project kickoff
• Retainer Services: Payment due on the 1st of each month; minimum 3-month commitment

3.4 Late Payments

Late payments may result in service suspension. A $50 late fee may be applied to payments more than 7 days overdue. Services will resume upon receipt of payment.

4. INTELLECTUAL PROPERTY

4.1 Ownership

All content, materials, tools, frameworks, and resources provided by us remain our intellectual property. This includes but is not limited to:

• Course content and training materials
• Templates, frameworks, and SOPs
• Mom Math methodology and calculations
• Proprietary processes and systems
• Website content and brand materials

4.2 License

Upon purchase, you receive a limited, non-exclusive, non-transferable license to use purchased materials for your own business purposes only. You may not:

• Resell, redistribute, or share materials with others
• Claim ownership or authorship of our materials
• Use materials to create competing products or services
• Modify materials and present them as your own

4.3 Client Work Product

For done-for-you services, you retain ownership of final deliverables created specifically for your business (SOPs, custom systems, etc.). We retain the right to use anonymized case studies and results for marketing purposes.

5. CONFIDENTIALITY

We respect the confidentiality of your business information. Information shared during consultations, strategy sessions, or implementation work will not be disclosed to third parties except:

• With your explicit permission
• As required by law
• To service providers bound by confidentiality agreements
• In anonymized form for case studies or testimonials (with permission)

6. CLIENT RESPONSIBILITIES

To ensure successful outcomes, you agree to:

• Provide accurate and complete information
• Respond to requests for information within agreed timeframes
• Attend scheduled meetings and calls
• Implement recommendations in good faith
• Notify us promptly of any issues or concerns
• Maintain active communication throughout service delivery

7. DISCLAIMERS AND LIMITATIONS

7.1 No Guarantees

While we provide strategic guidance and implementation support, we cannot guarantee specific business results, revenue increases, or outcomes. Success depends on multiple factors including your implementation, market conditions, and business execution.

7.2 Professional Advice

Our services constitute business operations consulting and strategic advice. We are not providing legal, accounting, or financial advice. You should consult appropriate professionals for specialized advice.

7.3 As-Is Basis

Digital products and resources are provided “as is” without warranties of any kind, express or implied. We do not warrant that materials will be error-free or uninterrupted.

7.4 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or products. Our total liability shall not exceed the amount you paid for the specific service or product.

8. REFUND POLICY

Please see our separate Refund Policy document for details on refunds and cancellations.

9. TERMINATION

9.1 By Client

You may terminate services according to the terms in your service agreement. Retainer clients must provide 30 days’ written notice and fulfill the minimum 3-month commitment.

9.2 By Us

We reserve the right to terminate services if you:

• Breach these Terms
• Fail to make timely payments
• Engage in abusive or unprofessional behavior
• Misrepresent information material to service delivery

9.3 Effect of Termination

Upon termination, you will receive deliverables completed to date (for done-for-you services). No refunds will be issued for work already performed. Access to course materials and ongoing support will cease.

10. COMMUNICATION PLATFORMS

We use various communication tools (Voxer, Slack, email, Zoom) for client communication. You agree to:

• Maintain professional communication standards
• Respect response time expectations (24-48 business hours)
• Use designated channels for different types of communication
• Not abuse access with excessive or off-topic requests

11. TESTIMONIALS AND MARKETING

We may request testimonials or case studies. You are not obligated to provide them. If you do:

• We may use your testimonial in marketing materials
• We will request permission before using your name or business name publicly
• You may request removal at any time
• Results shared will be factual and not misleading

12. FORCE MAJEURE

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, or technical failures.

13. INDEPENDENT CONTRACTOR

Our relationship is that of independent contractor and client. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

14. MODIFICATIONS

We may modify these Terms at any time. Material changes will be communicated via email. Continued use of services after changes constitutes acceptance of modified Terms.

15. GOVERNING LAW

These Terms are governed by the laws of [Your State], United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of [Your State/County].

16. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. ENTIRE AGREEMENT

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and us regarding our services.

18. CONTACT INFORMATION

For questions about these Terms:

Kendra Nix

Email: HELLO@KENDRANIX.COM

Website: kendranix.com

By using our services, you acknowledge that you have read and agree to these Terms and Conditions.